SMS Text Message Privacy Policy

Overview

Spinning Sugar LLC ("Spinning Sugar," "we," "us," or "our") sends operational alert text messages to subscribers who opt in to our SMS program. This Privacy Policy explains how we collect, use, and protect information related to your participation in our text messaging program.

Information We Collect

When you opt in to our SMS program, we collect the following information:

• Your mobile phone number
• The date and time of your opt-in
• The keyword you texted to subscribe
• Your opt-in and opt-out history
• Message delivery status and timestamps

We do not collect additional personal data solely through the SMS channel. Any information you provide through other channels (such as our website contact form) is governed by our website Privacy Policy.

How We Use Your Information

We use the information collected through the SMS program to:

• Send you operational alert notifications (e.g., machine status updates, restock notifications, service availability, and location updates)
• Verify your opt-in and opt-out requests
• Maintain records for compliance and audit purposes
• Respond to your support inquiries sent via text message

We do not sell, rent, or lease your mobile phone number or SMS data to third parties.

Message Frequency

By opting in, you acknowledge that you will receive approximately 5–10 operational alert messages per month. Message frequency may vary based on operational activity.

How to Opt Out

You may opt out of receiving text messages at any time by texting the word STOP to any message we send you. Upon opting out, you will receive a single confirmation message indicating you have been unsubscribed. No further messages will be sent unless you re-opt in.

How to Get Help

For support or questions about our SMS program, text the word HELP to any message we send you, or contact us at:

• Email: partner@spinningsugarllc.com
• Phone: (669) 257-8427

Data Retention

We retain SMS opt-in, opt-out, and message delivery records for as long as necessary to comply with legal and regulatory requirements, including Twilio's 10DLC recordkeeping requirements.

Data Security

We protect your information using reasonable administrative, technical, and physical safeguards. Access to your mobile number and message records is restricted to authorized personnel who require access for operational and compliance purposes.

Third-Party Service Providers

We use Twilio Inc. as our SMS service provider to deliver text messages. Twilio may process your mobile phone number and message content as necessary to deliver messages on our behalf. Twilio's privacy practices are governed by its own privacy policy.

No Sharing or Selling of Data

We do not sell your data to third parties. We do not share your SMS data with third parties for marketing purposes.

Children's Privacy

Our SMS program is not directed to individuals under the age of 18. We do not knowingly collect mobile numbers from minors. If you believe a minor has subscribed, please contact us and we will remove the number.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers of material changes via text message where required by law.

Contact Us

If you have questions about this Privacy Policy or our SMS program, contact us at: